Refund policy
Last updated: July 25, 2026
Thank you for purchasing from Super Key Publishing. We want every customer to have a positive experience with our books and digital products. Please read this policy before completing your purchase.
DIGITAL PRODUCTS
Our ebooks and other digital products are delivered electronically and are generally available shortly after purchase. No physical item will be shipped unless a product page specifically states otherwise.
BEFORE DOWNLOADING
If you purchased a digital product by mistake and have not downloaded or accessed it, contact us within 14 days of purchase. We will review the order and, when we can verify that the product has not been downloaded or accessed, provide a refund to the original payment method.
AFTER DOWNLOADING
Because a digital product cannot be returned after it has been downloaded or accessed, digital purchases are generally final after download.
However, we will provide assistance and may issue a replacement or refund when:
• You were charged more than once for the same purchase.
• You received the wrong digital product.
• The file is damaged, incomplete, or cannot be opened, and we are unable to provide a working replacement.
• You did not receive access to the purchased product and we cannot restore access or deliver the product.
• The product is materially different from its description.
• A refund is required by applicable law.
A change of mind, dislike of the story or artwork, failure to read the product description, or device incompatibility that was disclosed before purchase generally does not qualify for a refund after the product has been downloaded.
TECHNICAL ASSISTANCE
If you experience a download or file problem, please contact us before requesting a refund. We will make a reasonable effort to resend the download link, restore access, provide a replacement file, or help identify the problem.
HOW TO REQUEST HELP OR A REFUND
Contact us at publisher@superkeypublishing.com within 14 days of purchase. Please include:
• Your name
• Your order number
• The email address used for the order
• A short description of the problem
• A screenshot of any error message, if applicable
We may request additional information needed to confirm the purchase or troubleshoot the issue.
REFUND PROCESSING
Approved refunds will be sent to the original payment method. We will initiate an approved refund within five business days. Your bank or payment provider may require additional time to post the refund to your account.
Refunds cannot be sent to a different payment method, account, or person.
ORDER CANCELLATIONS
Digital orders are normally delivered automatically. Because delivery may begin immediately after payment, an order usually cannot be canceled once the file has been downloaded or accessed.
If you need to cancel an order that has not been downloaded or accessed, contact us as soon as possible.
UNAUTHORIZED PURCHASES
If you believe a purchase was made without your permission, contact us promptly so we can review the order. You may also need to contact your bank, card issuer, or payment provider.
FAIR REVIEW
We understand that unusual situations can occur. Requests that fall outside the specific examples above may be reviewed individually. Any exception we make for one customer does not change this policy for future purchases.
PHYSICAL PRODUCTS
This policy currently applies to digital products. If Super Key Publishing begins selling physical products, separate return conditions for those products will be added to this policy or displayed on the applicable product page.
YOUR LEGAL RIGHTS
Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable consumer-protection law.
CONTACT US
Super Key Publishing
Email: publisher@superkeypublishing.com